Terms of Service for LUX Floral & Design
Substitution Policy
LUX will make every effort to maintain the style and coloring of an arrangement, however, because we are working with natural products there may be variations. Variations may include, but are not limited to color, flower, or overall design. We may have to substitute certain flowers due to seasonal and local availability.
When it comes to substitutions we will attempt to contact you before production of the item begins. In the event we cannot make contact with you prior to production we will proceed with a substitution to ensure your gift is delivered in the time expected.
If a novelty container becomes unavailable, our designers will provide recommendations to you before production begins. In the event we cannot make contact with you on the day of production we will proceed with a substitution to ensure your gift is delivered.
Delivery Policy
If an order is placed before 3pm MST on a weekday, the item qualifies for same-day delivery. If an order is placed on or after 3:01pm MST on a weekday, the item will be delivered on the next available business day. Orders placed on weekends or holidays will be produced and delivered on the next business day.
Deliveries go out between 10:30am to 5:00pm Monday through Friday. We will contact the recipient prior to delivery to confirm they are available to receive their gift. Please notify us if you do not want us to contact them prior to delivery.
Your delivery fee includes LUX making two attempts to deliver, in the same delivery window, additional fees may apply for more attempts. In the event we can not deliver on the requested date we will update you. If necessary, we may leave deliveries with agreeable neighbors with notification to the recipient where the delivery is to ensure your gift is delivered on the requested day.
You may request special delivery before 12pm, or before 3:00pm for a $26.00 service fee. If you have a special occasion and would like us to deliver within a one hour timeframe please contact us directly, we are happy to do our best to make accommodations to help you celebrate special occasions.
Contactless Delivery
The safety of our guests is very important to us. During these times we are offering contactless delivery and pick up. We are following all CDC guidelines for safety preparations to ensure the safest production. Our driver will notify the recipient when we are 20-30 minutes away. Upon arrival we will let them know their gift has arrived and leave the product where instructed. We will distance ourselves and wait until the gift is retrieved.
Replacements
LUX produces all creations with the highest quality flowers and elements. Our commitment to excellence is evident, and we ensure the quality of our products. If we haven’t met your expectations in some way, please call us to work out a resolution. We want your experience to be one you’ll want to repeat often with us!
Additional Information
If credit card information is wrong or the payment is declined, your order will not be produced or delivered until you contact LUX and the payment is processed successfully.
In the event we have been supplied with the wrong delivery information, we will not be held accountable, and no refund will be made. We can arrange redelivery with the cost of a new delivery fee.
If you wish to change your order, please contact us directly by phone at 801-803-5648. If the order has already been produced or is out for delivery, changes cannot be made.
Orders may be canceled up to 48 hours before the delivery date. Please contact us directly by phone at 801-803-5648.
Terms of Service for https://www.luxcateringandevents.com/
Introduction
Welcome to https://www.luxcateringandevents.com/ . This website is owned and operated by LUX Events Inc. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).
This agreement is in effect as of July 9, 2019.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any https://www.luxcateringandevents.com/ employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of LUX Events Inc., and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.
i. You agree to indemnify and hold harmless LUX Events Inc. and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Privacy
Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, visit our privacy policy page.
Limitation of Warranties
By using our website, you understand
and agree that all Resources we provide are “as is” and “as available”. This
means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from
errors.
iii) the information obtained by using our Resources will be accurate or
reliable, and
iv) any defects in the operation or functionality of any Resources we provide
will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from LUX Events Inc. or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. LUX Events Inc. will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
Copyrights/Trademarks
All content and materials available on https://www.luxcateringandevents.com/ , including but not limited to text, graphics, website name, code, images and logos are the intellectual property of LUX Events Inc., and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by LUX Events Inc.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
Governing Law
This website is controlled by LUX Events Inc. from our offices located in the state of UT, United States. It can be accessed by most countries around the world. As each country has laws that may differ from those of UT, by accessing our website, you agree that the statutes and laws of UT, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in United States, UT. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Guarantee
UNLESS OTHERWISE EXPRESSED, LUX EVENTS INC. EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Contact Information
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
LUX Events Inc.
1578 South 300 West
Salt Lake City, UT 84115
801-466-2537
United States
